- Getting Started
- Steps for checking and handling authentication errors from Administration Functions for account managers
Getting Started
When connecting to MagicConnect, if your user ID and/or password are incorrect, or you are using an unregistered terminal, you will see an authentication error message.
*The reference codes shown for authentication errors are 283/291/293. (If you are using an older version of MagicConnect, you will not see a reference code.)
If you see any message other than an authentication error, please refer to "Reference codes and handling procedures."
For security purposes, the reason for the authentication error will not be shown in the message. Please check the Administration Functions for account managers
.
Steps for checking and handling authentication errors from Administration Functions for account managers
This section covers the steps for checking and handling authentication errors from Administration Functions for account managers.
■Step 1
Access the Administration Functions for account managers.
View Administration Functions here* For general users contacting an account manager about the reason for an authentication error, please provide the following three pieces of information.
- The MagicConnect username
- Whether the error occurred with a remote device or target PC
- The time of the authentication error
■Step 2
From the Access history screen, select "Viewer and client" for Type and "All connections" for Authentication result, then click "Update" to view the full history.
*For details on how to use Administration Functions, refer to the "Cloud Service Administration Functions User's Manual (For Account Managers)."
■Step 3
Check the access history's "Authentication result" that matches the three pieces of information from [Step 1].
("Viewer" in the Type column means a remote device; "Client" means a Target PC.)
■Step 4
Check the following items to handle different "Authentication results."
List of responses to each authentication error
If an authentication error cannot be displayed through Access history in Administration Functions:
Open"The password sent from MC Viewer does not match the password registered with the server."
Open or for MC Assist.
"The password sent from MC Client does not match the password registered with the server."
Open is incorrect.
- "Connection from NDL is not allowed by User Management."
- "Connections from XDL is not allowed by user management."
Open
The product types shown in the message refer to the following:
- "NDL" means USB type NDL/Fingerprint Authentication type NDL
- "XDL" means USB type XDL/Fingerprint Authentication type XDL
- "Connection from NDL.S is not allowed by User Management."
- "Connections from XDL.S is not allowed by user Management."
Open
The product types shown in the message refer to the following:
- "NDL.S" means Terminal Authentication type NDL or Mobile (Windows)
- "XDL.S" means Terminal Authentication type XDL
Download set-up packages for each product type
"Connection from MC Client is not allowed by User Management."
Open.A "Device dedicated account" is an account that only allows a remote device
to connect to the MagicConnect server. Connection to the server with a Target PC is not possible.
"This USB key cannot be used with this username."
Open"Connection has been denied due to MAC address restriction."
Open- Use an allowed terminal.
- Under "User Management," allow connections from the terminal this user is using.
"Connection has been denied due to IP address restriction."
Open- Connect from a network with an allowed global IP address.
- Under "User Management," allow connections from the global IP address on the network the user is using.
"Unable to establish the connection since the Terminal Authentication info registered with the server does not match the info of the connecting device."
Open- This message appears when connecting from a terminal other than the one matching the registered Terminal Authentication info.
- When using an iPhone/iPad, this message appears if, after registering Terminal Authentication info, you delete the remote device’s Viewer program and then reinstall.
- Use the terminal matching the registered Terminal Authentication info.
- If using a terminal not matching the registered Terminal Authentication info, or if you reinstalled the Viewer program, reset the terminal authentication information from "User Management" under Administration Functions for account managers.
"Connection from an MC Viewer that does not support Terminal Authentication is not allowed by User Management."
Open Viewer program and then reinstall.
"Connection from a security check-enhanced MC Viewer is not allowed by User Management."
Open Viewer program's Plus edition (mc_viewer_plus.exe), which he/she cannot use.
- For USB type, use a correct combination of USB key and account.
- For Terminal Authentication type, install a non-Plus Viewer program.
- For Mobile (Windows), install the Mobile (Windows) Viewer program.
Installing the Viewer program
"Connection from an MC viewer without security check function is not allowed by User Management."
Open Viewer program's non-Plus edition (mc_viewer.exe), which he/she cannot use.
- For USB type, connect with the Plus edition of the Viewer program (mc_viewer_plus.exe).
- For Terminal Authentication type, install the Plus edition Viewer program.
Installing the Viewer program
*To allow connections from a non-Plus Viewer program (mc_viewer.exe), tick "Allow to use with non-Plus (....)" to activate this option from "User Management" under Administration Functions for account managers.